Case Study – Univ. Missouri



Client Success – Unbilled Days: University of Missouri, 2010



The challenge is to build the confidence to identify the things we do every day that are WASTE and not be afraid to find new ways to eliminate those things.

In the fall of 2009 University of Missouri Health Care, as part of its benchmarking and quality programs, identified that days in unbilled accounts receivables were too high. Kay Davis, Director of Patient Financial Services, said, “We knew that our goal was to achieve best practice for unbilled accounts and to achieve that goal, we also needed proven talent to deliver on this initiative.”

University of Missouri Health Care engaged Denver, Colorado-based Edge Process Consulting (Edge) to help focus the improvement initiative by utilizing the Edge Process for Revenue Cycle Optimization.

This process is based on Lean Six Sigma DMAIC principles. The Six Sigma DMAIC process includes five phases – Define which outlines project scope; Measure where you evaluate your measurement and reporting systems and establish your baseline; Analyze where you dig into the details of the root causes and formulate areas of focus; Improve where you implement improvements and Control where you monitor your results and take corrective action if improvements falter.